Taking A Risk-Based Approach in Adapting Clinical Governance Systems to Virtual Care Settings - ACHSM Asia-Pacific Health Leadership Congress in Darwin 2025

Abstract

Virtual care is often assumed to be a straightforward substitute for in-person care, but this overlooks the unique risks and governance challenges associated with it. This paper examines how a risk-based approach can strengthen clinical governance in virtual care settings. Using established quality and risk management standards, we developed a tailored governance framework for a not-for-profit aged care provider. Key adaptations included modifying existing policies, creating a virtual care practice framework, and introducing clinical guidelines specific to remote delivery. A capability framework was designed to support clinicians, and a monitoring and evaluation system was implemented to ensure safety, quality, and accountability. These measures assure the governing body and demonstrate how structured governance can mitigate risks and improve outcomes in virtual care.