The Effect of Organizational Communication and Organizational Health on Organizational Trust in Hospitals

Abstract

Objective: The purpose of this study to evaluate the attitudes of employees working in a health institution towards organizational communication, organizational health perception, and organizational trust.

Methods: The research was conducted with survey forms received from a total of 285 participants working in four campuses of a private university hospital in Istanbul. Ethical principles were followed during the research process. IBM SPSS and AMOS 24.0 were used for data analysis. The analyses structured are descriptive statistics, as well as explanatory and confirmatory factor and distribution analyses, normal distribution tests, distribution and regression analyses, and t-Test and variance analyses in inter-group comparisons.

Results: The healthcare professionals participating in the study were predominantly female (73.3%), between the ages of 18-25 (37.9%), and had associate and undergraduate education levels (57.9%). A new Organizational Scale was created as part of this study. As a result of the analysis made with the structural equation model, the effect of organizational communication on organizational trust was found to be 0.76. The direct effect of organizational health on organizational trust is 0.93; The mediating role of organizational communication climate between organizational communication and organizational trust is 0.62. The mediating role of organizational communication between organizational health and organizational trust is 0.60, and the mediating role of organizational communication climate among the same variables is 0.24.

Conclusion:  As a result of the structural equation modeling, the effect of organizational communication on organizational trust was found to be 0,76. The direct effect of organizational health on organizational trust was 0,93. The mediating role of organizational communication climate between organizational communication and organizational trust was 0,62. The mediating role of organizational communication between organizational health and organizational trust was 0,60. The mediating role of organizational communication climate between organizational health and organizational trust was 0.24.