Assessment of Staff Performance in CSSD Unit by 360 Degree Evaluation Method

Abstract

Background: 360 degree evaluation is a method that an employee is evaluated by the others and given feedback to him/her. Considering the proper implementation of the sterilization process is important in the prevention of nosocomial infections and has a direct impact on the quality of performance of the surgical team in the operating room. This study was conducted to the Evaluation of CSSD Unit Personnel Performance in Sterilization Process using the 360 Degree technique.

Methods: This cross-sectional study was conducted in the educational hospitals of Gillan Province in IRAN, between 2018 and 2019. Assessment of staff performance in CSSD Unit was done by 360 Degree evaluation method in five different stages. The evaluators included the infection control nurses, Supervisors of the sterilization unit, the researcher and the staff of these units as self-assessors. Finally, the collected data were analyzed using SPSS version 20.

Results: The evaluation mean scores were as following:  the researcher, 75.97 ± 18.9; infection control nurse, 87.62 ± 7.2; unit supervisor, 87.61 ± 7.8 and staff self-assessment, 88.01 ± 8.1; at different stages of the sterilization process. From all assessors view, the highest and lowest scores were related to the cleaning and Health dimensions.

Conclusion: According to assessor’s agreement in scoring of different stages of the sterilization process, the 360 degree evaluation method is a valuable tool in assessment of the staff performance in important tasks. By applying this method, it can be ethically prevented evaluators' individual judgments