Role of Critical Success factors (CSF) in the implementation of Six Sigma in hospitals: A preliminary study in Pakistan

  • Muzna Abid University of the Punjab, Pakistan
  • Osama Majeed Butt University of the Punjab, Pakistan
  • Quratul Ann Zeppelin University, Germany
  • Bushra Rashid National Defence University of Malaysia
  • Nanthini Sri Devi National Defence University of Malaysia
Keywords: critical success factor, healthcare, six-sigma, total quality management

Abstract

Six sigma can enable us to determine the possible solutions to most of the problems which are being faced by the healthcare system of Pakistan. Six sigma is a viable way to make healthcare rapid and proficient. It is already being successfully utilized around the globe in service as well as the manufacturing sector.  This research is a preliminary study; conducted, in an attempt, to highlight the issues in healthcare like scarcity of medicines, the inefficiency of medical staff, insufficient beds and low doctor/patient ratio in hospitals of Pakistan. A proposal is proposed for a viable solution in the form of six-sigma. For this study, six-sigma identifies the potential issue by involving all employees of the targeted sectors. The collection of primary data was done from employees at quality departments in hospitals and via survey. The importance of critical success factors in the public and private hospitals of Pakistan was determined by the aforementioned survey. Critical analysis pointed out that most of the employees were unaware of the quality initiatives and six-sigma.

Author Biographies

Muzna Abid, University of the Punjab, Pakistan

Institute of Quality & Technology Management,
University of the Punjab, Lahore, Pakistan

Osama Majeed Butt, University of the Punjab, Pakistan

Lecturer
Department of Electrical Engineering
University of the Punjab, Pakistan
Ph: +92 302 4341920

Quratul Ann, Zeppelin University, Germany

Zeppelin Universitӓt,
Friedrichshafen, Baden-Württemberg, Germany

Bushra Rashid, National Defence University of Malaysia

Department of Maritime Science and Technology,
Faculty of Science and Defence Technology,
National Defence University of Malaysia, Malaysia

Nanthini Sri Devi, National Defence University of Malaysia

Department of Maritime Science and Technology,
Faculty of Science and Defence Technology,
National Defence University of Malaysia, Malaysia

Published
2020-03-15
How to Cite
1.
Abid M, Butt O, Ann Q, Rashid B, Sri Devi N. Role of Critical Success factors (CSF) in the implementation of Six Sigma in hospitals: A preliminary study in Pakistan. APJHM [Internet]. 15Mar.2020 [cited 6Jun.2020];15(1):5-3. Available from: https://journal.achsm.org.au/index.php/achsm/article/view/333
Section
Analysis of Management Practice