Nag, Amit Kumar, and Bhumiphat Gilitwala. “An Empirical Study of Paradigm Shift in Patient Loyalty Towards Hospitals in The Wake of the COVID-19 Pandemic ”. Asia Pacific Journal of Health Management 18, no. 2 (August 2, 2023). Accessed November 21, 2024. https://journal.achsm.org.au/index.php/achsm/article/view/1001.