RAZA, A.; DEHURY, R. Dissatisfaction Factors That Influence Customers To Give Low Online Rating To Hospitals . Asia Pacific Journal of Health Management, [S. l.], v. 16, n. 3, p. 193-201, 2021. DOI: 10.24083/apjhm.v16i3.295. Disponível em: https://journal.achsm.org.au/index.php/achsm/article/view/295. Acesso em: 28 mar. 2024.