Pham, N. C., H. H. Pham, T. Hossain, and Y. Li. “Servicescapes in Healthcare: A Qualitative Study on the elderly’s Perception of an Aged Care Facility”. Asia Pacific Journal of Health Management, vol. 15, no. 1, Mar. 2020, pp. 26-34, doi:10.24083/apjhm.v15i1.309.